By Marioly Soto, CRC Case Manager
Imagine having no insurance, desperately needing cataract surgery you cannot afford and not knowing where to turn? That’s what happened to the 76-year-old, retired woman who recently contacted the Collier Resource Center for assistance. *Barbara called wondering if we knew of doctors who might be able to help with the cost of the operation. I provided her with the contact information of organizations that help with cataract surgeries for people in need. Barbara contacted the organizations to request an appointment but had not heard back from them. So, I called Bonita Springs Eye Clinic, which offers free eye exams for citizens and explained Barbara’s situation. They told me she may qualify for their program, but she must call them. Immediately, I called Barbara and encouraged her to promptly get in touch with them. Following a visit to their office, they determined that she, indeed, is eligible for the critical surgery! There is a 3-month waiting period, but she will be able to have her surgery. Barbara is thrilled that she can soon have this much-needed procedure. I assured her that CRC is here for her for any future needs. She said, “Thank you again for all your help. You make me feel special and important. I greatly appreciate it.”
Mission accomplished: CRC found much-needed medical services for Barbara. This type of assistance cannot be accomplished with a call-in line that simply provides contact information and referrals. Case management and advocacy are an integral part of connecting clients to health and human services in Collier County.